RETURNS & FAQ

Order Processing & Shipping

We ship worldwide via trusted carriers. Shipping fees and delivery timelines are calculated at checkout. You’ll receive tracking information once your order has been dispatched.

Please note: Made-to-order items (such as Nou Shoes) have a longer lead time ,because each pair is handmade just for you, please allow 4–6 weeks for shipment. Vintage items typically ship within 3–5 business days.

Order Cancelation 

We know how important your order is, so we aim to fulfill it as quickly as possible. We cannot guarantee that we will be able to cancel your order once it has been processed. Please email us as quickly as possible at info@shopnou.com with your order number and we will do our best to make it happen. To note: pre-order orders are non-cancellable. 

Returns & Exchanges

All vintage items are final sale due to the nature of pre-owned goods.

We’re happy to offer an exchange for a different size, subject to availability. Nou Shoes as made-to-order items, we do not offer returns.  To request an exchange, please reach out to us at hello@shopnou.com within 7 days of receiving your order. Shoes must be unworn and in original condition. You are responsible for return shipping.

Vintage Authentication

All of our vintage designer pieces are pre-authenticated and sourced exclusively from trusted, vetted vendors. We take sourcing seriously—every item is carefully selected for its quality, condition, and provenance.

Fit, Sizing & Condition

Each vintage product listing includes detailed notes on sizing, fit, and any relevant condition details. Please review individual descriptions carefully, as vintage sizing can vary from modern standards. If you have specific questions about fit, feel free to reach out before purchasing.

Nou Shoes are made-to-order and follow standard European sizing. A full-size guide is available on each product page. If you’re between sizes, we recommend sizing down for the best fit. 

Payment

We accept all major credit cards including Visa, MasterCard, and American Express. Payments are processed securely through Shopify.

When making a purchase (a “Transaction”), you may be asked to provide billing and shipping details, including your credit card number and expiration date.

By placing an order, you confirm that you have the legal right to use the payment method provided.

You also authorize shopnou.com to share this information with trusted third-party partners (such as Shopify) for the sole purpose of completing your transaction. In some cases, verification may be required before your order is processed.

Contact

Still wondering about something? Reach out to us anytime at hello@shopnou.com and someone from our team will get back to you as soon as possible.